Isikhungo sosizo.

Ngemva kokuthenga, uthola i-imeyili enekhodi ye-QR ekhethekile. Efonini yakho esekela i-eSIM:

• iPhone (iOS 12.1+): Izilungiselelo → Idatha yeselula → Engeza uhlelo → Skena i-QR.
• Android (Pixel, Samsung S, Xiaomi amasha…): Izilungiselelo → Ukuxhumeka → Imenenja ye-SIM → Engeza i-eSIM.

Ukuvula kuthatha umzuzu owodwa kuya kwemibili. Akudingeki ukuqalisa kabusha.

Amafoni amaningi akhishwe ngemva kuka-2019 asekela i-eSIM. Ku-Apple: i-iPhone XS nangaphezulu. Ku-Android: i-Pixel 3+, i-Samsung Galaxy S20+, i-Xiaomi 12+, kanye nawo onke ama-iPhone 14/15/16.

Ukuhlola: dayela u-*#06# efonini yakho. Uma ubona u-"EID" (amadijithi angu-15), ifoni yakho isekela i-eSIM.

Sincoma ukufaka i-eSIM ngaphambi kokuhamba, usebenzisa i-wifi yakho ekhaya. Ngaleyo ndlela uhlola ukuthi konke kusebenza kahle ngokukhululeka.

I-eSIM "ayisetshenziswa" lapho ifakwa: isikhathi sohlelo siqala kuphela uma uvula idatha yokuzulazula, lapho ufika ezweni.

Yebo, yilokho okuhle kakhulu nge-eSIM: isebenza kanyekanye ne-SIM yakho eyinhloko. Ugcina inombolo yakho yaseFrance isebenza ngama-SMS nezingcingo, bese usebenzisa i-eSIM AEY ngedatha kuphela lapho ukhona.

Vula "Idatha yeselula: eSIM AEY" bese ugcina i-SIM eyinhloko ngezingcingo. Ungavala ukuzulazula ku-SIM eyinhloko ukuze ugweme izindleko ezingalindelekile.

• Qinisekisa ukuthi "Idatha yokuzulazula" ivuliwe ku-eSIM AEY kuzilungiselelo zakho → Idatha yeselula.
• Khetha inethiwekhi ngesandla: Izilungiselelo → Idatha yeselula → Ukukhethwa kwenethiwekhi (vala u-Auto).
• Vula/vala imodi yendiza imizuzwana engu-30.
• Qalisa ifoni kabusha uma usufikile.

Uma kungasasebenzi, sibhalele ku-esim@aey-mobile.com nenombolo yakho ye-oda, sizoyibheka ngaphansi kwamahora angu-4.

Ngena ku-akhawunti yakho ye-AEY: ubona ukusetshenziswa kwedatha yakho ngesikhathi sangempela, usuku lokuphelelwa, futhi ungathenga uhlelo olusha ngokuchofoza kabili.

Ku-iPhone, ungabona futhi ukusetshenziswa kwe-eSIM kuzilungiselelo → Idatha yeselula → AEY Mobile.

Ngena ku-akhawunti yakho bese uthenga uhlelo olusha lwendawo efanayo. Idatha entsha izengezwa ngokuzenzakalelayo ku-eSIM yakho ekhona emizuzwini embalwa. Akudingeki ukuskena ikhodi ye-QR entsha.

Kuya ngohlelo olukhethiwe:

• Uhlelo lwezwe (isb: iJapani): lusebenza kuphela kulelo zwe.
• Uhlelo lwase-Europe: lumboza amazwe ase-Europe angu-42, usuka kwelinye izwe uye kwelinye ngaphandle kokushintsha uhlelo.
• Uhlelo Lomhlaba: izindawo ezingu-139+. Luhle kakhulu ekuzungezeni umhlaba noma uhambweni lwamazwe amaningi.

Ikhadi lasebhange (Visa, Mastercard, American Express), Apple Pay, Google Pay. Inkokhelo evikelekile nge-Stripe (3-D Secure ivuliwe). Ayikho imininingwane yasebhange egcinwa kumaseva ethu.

Yebo: i-invoyisi yakho enemininingwane (ne-TVA, i-SIRET ye-AEY, inombolo ye-oda) iyatholakala ku-akhawunti yakho ye-AEY lapho nje inkokhelo iqinisekisiwe. Ungayicela futhi ku-contact@aey-mobile.com.

Uma i-eSIM ingakavulwa (idatha ingakasetshenziswa), uthola imbuyiselo yemali egcwele uma uyicela. Uma i-eSIM isivuliwe, imbuyiselo yemali ayisenakwenzeka (umkhiqizo osetshenzisiwe).

Imininingwane eyengeziwe: inqubomgomo yethu yembuyiselo yemali.

Thumela i-imeyili ku-rgpd@aey-mobile.com nesicelo sakho. Sisusa imininingwane yakho ngaphansi kwezinsuku ezingu-30 (ngaphandle kwama-invoyisi umthetho waseFrance osiphoqa ukuwagcina iminyaka engu-10).

Ungafunda futhi inqubomgomo yethu yobumfihlo.