// Troubleshooting
No connection? We'll fix it.
Your AEY eSIM is installed but you have no internet abroad? Don’t panic. In the vast majority of cases it’s one of these 4 settings. Just follow the checklist.
Checklist iPhone
- Is the eSIM activated? Settings › Mobile Data: the AEY eSIM should appear, with its switch set to ON.
- Is it the data source? Settings › Mobile Data › “Mobile Data”: select the AEY eSIM.
- Is roaming enabled? Settings › Mobile Data › [AEY eSIM] › Options: turn on “Data Roaming”.
- Is the network correctly selected? [AEY eSIM] › Mobile Data Network / Network Selection: leave it on Automatic, or pick a local carrier by hand.
Checklist Android
- Is the eSIM activated? Settings › SIM cards: check that the AEY eSIM is switched on.
- Is it the data source? Settings › SIM cards › Mobile data: select the AEY eSIM.
- Is roaming enabled? Settings › SIM cards › [AEY eSIM]: turn on “Roaming”.
- Is the network correctly selected? Settings › Mobile network › Carriers: leave it on automatic, or pick a local carrier by hand.
Still no connection?
Essayez ces gestes simples : restart your phone, or switch airplane mode on and off again to force a fresh network search.
If the problem persists, we’re here: write to us at contact@aey-mobile.com — a real person gets back to you quickly.
Frequently asked questions
My eSIM says “No service” — is that normal?
Before you reach your destination, the eSIM will often show “No service” or “Searching”: that’s normal, it attaches to the local network once you are there. Just make sure roaming is turned on.
Do I need to switch off my home line?
No, it isn’t required. But to avoid any roaming charges on your home line, you can turn off its “data abroad” and use only the AEY eSIM for internet.
Ma data ne fonctionne que par moments ?
This often comes from an unstable network selection. Force a manual operator selection (step 4) and choose an operator with good signal where you are.